1. Age Restriction Policy
bbdkk operates a strict 18+ age restriction across every aspect of the platform — registration, deposits, gameplay, and withdrawals. This is non-negotiable. We do not permit anyone under the age of 18 to hold an account or participate in any real-money activity on the platform, regardless of the circumstances.
1.1 Age Verification at Registration
During the registration process, all players are required to confirm that they are 18 years of age or older. By ticking the age confirmation checkbox, you declare that you meet this requirement. bbdkk reserves the right to request documentary proof of age at any point — including at the time of the first withdrawal — and to suspend or permanently close any account where the player cannot verify they are 18 or above.
1.2 KYC Document Checks
As part of our standard Know Your Customer (KYC) process, players may be asked to submit a copy of their National Identity Card (NID), passport, or other government-issued document that shows their date of birth. Accounts where age cannot be confirmed will have deposits and withdrawals frozen until the verification is completed satisfactorily. Any account found to belong to a minor will be closed immediately and all funds returned to the original payment method.
1.3 Protecting Minors in Your Household
If you share a device with younger family members, we strongly encourage you to use parental control software and to never save your bbdkk login credentials on shared devices. Always log out of your account when stepping away from a shared computer or mobile phone. bbdkk is not responsible for unauthorised access by minors using a registered adult's credentials, but we will act decisively if any such case is reported to us.
2. Safe Play Tools Overview
bbdkk provides a suite of player-controlled tools designed to help you stay in command of your gambling activity at all times. These tools are available to all registered players and can be activated instantly through your account settings or by contacting our support team directly.
The responsible gaming tools available on bbdkk include:
- Deposit Limits — daily, weekly, and monthly caps on how much you can fund your account
- Loss Limits — automatic stops when your net losses hit a predefined threshold
- Session Time Reminders — opt-in notifications that alert you when you have been playing for a set period
- Time-Out / Cool-Off Periods — short-term account pauses ranging from 24 hours to 30 days
- Self-Exclusion — formal, longer-term account suspension from 6 months up to permanent closure
- Reality Checks — on-screen pop-ups that display your session duration and net profit/loss at intervals you choose
All of these tools are free to use and do not require any justification to activate. You do not need to explain yourself to our support team — simply request the tool you need and it will be applied to your account promptly.
3. Deposit & Loss Limits
3.1 How Deposit Limits Work
A deposit limit sets a hard ceiling on the total amount you can add to your bbdkk account within a defined time window. You can choose from three periods:
- Daily limit: resets every 24 hours from the time the limit was set
- Weekly limit: resets every 7 days from the time the limit was set
- Monthly limit: resets every 30 days from the time the limit was set
You may set a limit in BDT using the ৳ symbol for clarity (e.g., ৳5,000 per day, ৳20,000 per week). Once the ceiling is reached, the deposit option is locked for the remainder of the period. No exception is made regardless of your account balance or the occasion.
3.2 Changing a Deposit Limit
Reducing your deposit limit takes effect immediately. If you request an increase to an existing limit, a mandatory 24-hour cooling-off period applies before the increase becomes active. This delay is intentional — it gives you time to reconsider whether a higher limit is truly what you want, rather than acting impulsively in the heat of a session.
3.3 Loss Limits Explained
A loss limit is separate from a deposit limit. Where a deposit limit controls what enters your account, a loss limit controls how much you can lose from your balance within a period. For example, if you set a weekly loss limit of ৳10,000, your account will be restricted from further real-money gameplay once your net losses for that week reach ৳10,000 — regardless of your remaining balance. Loss limits follow the same reduction/increase rules as deposit limits.
4. Time-Out & Cool-Off
Sometimes all you need is a short break. The bbdkk time-out feature lets you step back from the platform for a defined period without going through the full self-exclusion process. A time-out is ideal if you feel you have been playing more than usual, want to re-evaluate your habits, or simply need space to focus on other areas of your life.
4.1 Available Time-Out Periods
- 24 hours
- 48 hours
- 7 days
- 30 days
4.2 What Happens During a Time-Out
Once a time-out is activated, your account is immediately suspended. You cannot log in, make deposits, place bets, or access game history. Any pending bets placed before the time-out will be settled normally. Pending withdrawal requests will continue to be processed. All marketing and promotional communications from bbdkk will be paused for the duration of your time-out.
4.3 Ending a Time-Out Early
Time-outs cannot be cancelled before the chosen period expires. This is by design — the purpose of the tool is to create genuine breathing space, and allowing immediate reversal would defeat that purpose. If you selected a 7-day time-out, your account remains suspended for the full 7 days. When the period ends, your account automatically reopens and you may log in as normal.
5. Self-Exclusion Programme
Self-exclusion is a formal commitment to stop gambling on bbdkk for an extended period. It is the most powerful tool available to players who feel their gambling has escalated beyond their control, or who simply want a long-term break from the platform. bbdkk takes self-exclusion requests seriously and processes them with care and without question.
5.1 How to Request Self-Exclusion
To apply for self-exclusion, contact our support team via live chat or email at [email protected]. Clearly state that you wish to self-exclude and your preferred duration. Our team will verify your identity, apply the exclusion to your account, and confirm the action by email. The exclusion takes effect within 24 hours of your verified request.
5.2 Self-Exclusion Periods
- 6 months — minimum self-exclusion period
- 1 year
- 2 years
- 5 years
- Permanent — indefinite exclusion with no automatic reopening
5.3 What Self-Exclusion Covers
During a self-exclusion period, your account is fully suspended. All login attempts will be blocked. All marketing and promotional communications will stop. New account registrations using the same identity details will also be rejected. If you attempt to create a new account during your self-exclusion period, bbdkk will close that account and return any deposited funds.
5.4 Returning After Self-Exclusion
For exclusions of 6 months to 5 years, players who wish to return after the period expires must submit a formal reinstatement request. This is not automatic. Our responsible gaming team will conduct a review and may ask you to confirm your wellbeing before reinstating access. For permanent self-exclusion, reactivation is not available under any circumstances.
6. Recognising Problem Gambling
Gambling problems do not always develop overnight. They often begin gradually, with small changes in behaviour that can be easy to overlook or rationalise. Being honest with yourself about your relationship with gambling is the first and most important step. The following warning signs may indicate that gambling is having a negative effect on your life.
Chasing losses: You find yourself depositing more money in an attempt to win back what you have lost, even when you know you should stop.
Gambling with money you cannot afford to lose: You are using funds that were set aside for household expenses, rent, food, or bills at Dhaka, Chittagong, or elsewhere to fund your gambling.
Neglecting responsibilities: Work, study, or family commitments are being affected because of time or money spent gambling.
Hiding your gambling: You feel the need to lie to family members or friends about how much time or money you spend on gambling.
Difficulty stopping: You have tried to reduce or stop gambling but found it difficult or impossible to do so, or feel restless and irritable when you try.
Borrowing to gamble: You have borrowed money from friends, family members, or financial services to fund your gambling activity.
Emotional dependency: Gambling has become your primary way of dealing with stress, anxiety, boredom, loneliness, or other difficult emotions rather than a form of entertainment.
If you recognise yourself in three or more of these descriptions, we encourage you to take immediate action — whether that means activating a time-out, requesting self-exclusion, or speaking to a support professional. You are not alone, and help is available.
7. Getting Help & Support
Asking for help is a sign of strength, not weakness. If you feel gambling is negatively affecting your life or the lives of those around you, bbdkk urges you to reach out. Our support team is trained to handle responsible gaming conversations with discretion and compassion.
bbdkk Support Team
Our responsible gaming support agents are available 24 hours a day, 7 days a week. Contact us through any of the channels below and ask specifically about responsible gaming tools — we will assist you without delay.
When to Seek External Help
If you feel your gambling problem has reached a point where internal tools are not enough, please consider speaking to a mental health professional or a counsellor who specialises in behavioural addictions. Trusted people in your life — family members, close friends, a religious advisor — can also play an important role in recovery.
Talking openly about a gambling problem is one of the most effective steps toward resolving it. Do not wait until the situation becomes critical before reaching out.
8. Our Player Commitments
bbdkk's responsible gaming programme is built on a foundation of genuine care for every player. Below are the specific commitments we make to every registered player on the platform.
- We will never market to excluded players. Once a self-exclusion is in place, all promotional communications stop immediately. We actively suppress excluded accounts from all marketing lists.
- We will never encourage problem gamblers to deposit more. Our support agents are trained to identify at-risk behaviour. If an agent identifies warning signs during a conversation, they are required to provide information about responsible gaming tools rather than redirect the player to the cashier.
- We will process responsible gaming requests without delay. Deposit limit reductions, time-out activations, and self-exclusion requests are priority tasks for our support team. They are not queued behind sales or bonus inquiries.
- We will protect your data. Information shared with our support team in the context of a responsible gaming conversation is handled with the highest level of confidentiality and is never used for marketing purposes.
- We will provide transparent tools. All responsible gaming tools are accessible free of charge, with no hidden restrictions, and with clear explanations of what each tool does and does not do.
- We will review our practices regularly. bbdkk commits to reviewing and updating its responsible gaming programme on a regular basis to reflect current best practice in player welfare and safe gambling standards.