bbdkk Privacy Policy

1. Data We Collect

bbdkk collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically as you browse and use our services, and from third-party sources such as payment processors and identity verification partners. The categories of personal data we collect are set out below.

1.1 Registration & Identity Data

When you create a bbdkk account, we collect the following information to establish and manage your account:

• Full legal name as it appears on a government-issued identity document
• Date of birth (to verify you are 18 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
• Email address
• Mobile phone number
• Username chosen at registration
• Encrypted password (we never store passwords in plain text)

1.2 KYC Verification Documents

As part of our Know Your Customer (KYC) process, which is required before processing certain withdrawals or upon request, we may collect scanned or photographed copies of:

• National Identity Card (NID) or Smart Card
• Passport (biographical data page)
• Driver's licence
• Utility bill or bank statement as proof of address (dated within 3 months)
• Screenshot or photo confirmation of the payment method used (e.g., bKash or Nagad account holder name)

1.3 Financial & Transaction Data

We record all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., your registered bKash or Nagad mobile number, masked for security), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers or full mobile banking PINs.

1.4 Usage & Behavioural Data

We automatically collect data about how you interact with the bbdkk platform, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Games played, bet amounts, session durations, and game outcomes
• Login timestamps and session activity logs

This behavioural data helps us maintain platform security, detect fraud and multi-account activity, improve game recommendations, and fulfil our responsible gaming obligations.

2. How We Use Your Data

bbdkk processes your personal data only for clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated below without first obtaining your explicit consent.

2.1 Account Management

Your registration data is used to create, verify, and maintain your bbdkk account. This includes verifying your identity and age at registration, authenticating you when you log in, processing account settings changes, and communicating important account notices such as security alerts, withdrawal confirmations, and KYC requests.

2.2 Transaction Processing

Financial data is processed to execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels. We share the minimum necessary financial data with payment processing partners to complete transactions securely. All transaction records are maintained for accounting, auditing, and dispute resolution purposes.

2.3 Fraud Prevention & Security

Technical and behavioural data is analysed continuously by our security systems to detect and prevent fraudulent activity, including multi-accounting, bonus abuse, money laundering, and unauthorised account access. Where suspicious activity is identified, your account may be temporarily suspended pending investigation, and data may be shared with relevant authorities where legally required.

2.4 Responsible Gaming

bbdkk uses your playing behaviour data — including session lengths, bet frequencies, deposit patterns, and loss thresholds — to monitor for signs of problem gambling. Where our systems or support team identify patterns that may indicate a gambling problem, we may proactively contact you with information about responsible gaming tools or apply account-level restrictions in line with our Responsible Gaming Policy.

2.5 Platform Improvement & Analytics

Aggregated and anonymised usage data helps us understand how players interact with the bbdkk platform, which games are most popular, where technical friction occurs, and how our user interface can be improved. This analysis does not involve identifying individual players.

2.6 Marketing Communications

If you have opted in to receive marketing communications, we may use your contact details and game preferences to send you personalised promotional offers, bonus announcements, and tournament notifications. You may withdraw your marketing consent at any time by updating your account communication preferences or contacting our support team. Withdrawal of marketing consent does not affect transactional communications related to your account.

3. Data Sharing & Third Parties

bbdkk does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only in the limited circumstances described below.

3.1 Payment Processing Partners

To process deposits and withdrawals, we necessarily share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported banking partners. These partners receive only the data required to execute the specific transaction and are contractually obligated to handle that data in accordance with applicable standards.

3.2 Identity Verification Providers

We may use third-party identity verification services to assist with KYC document checks. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose beyond the verification task.

3.3 Game Software Providers

Game data — including your username, bet amounts, and game results — is processed by our game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) in order to run the games you play. These providers operate under data processing agreements that restrict their use of your data to the provision of their gaming services.

3.4 Legal & Regulatory Disclosure

bbdkk may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. We will notify affected players of such disclosures where legally permitted to do so.

4. Cookies & Tracking Technologies

bbdkk uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the platform. Below is a summary of the cookie types we deploy.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens that keep you logged in during your visit, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies that ensure stable performance. No personally identifiable information is stored in these cookies beyond a session identifier.

4.2 Performance & Analytics Cookies

We use anonymised analytics cookies to understand aggregate player behaviour on the platform — for example, which game categories attract the most visits, how long players remain on particular pages, and where technical errors occur. These cookies do not identify you individually. The data they generate is used exclusively to improve the bbdkk platform.

4.3 Preference Cookies

Preference cookies remember your platform settings between sessions, such as your preferred display language, any accessibility settings you have activated, and your last-visited game category. These cookies improve your experience but are not required for the platform to function. You may clear them at any time through your browser settings.

4.4 Managing Cookies

You can control and delete cookies through your browser's privacy or settings menu. Most modern browsers allow you to block cookies from specific sites, delete all cookies on exit, or block third-party cookies entirely. Please note that disabling strictly necessary cookies may impair the functionality of your bbdkk account, including your ability to remain logged in.

5. Data Security Measures

bbdkk takes the security of your personal data seriously and implements a range of technical and organisational safeguards designed to protect against unauthorised access, accidental loss, destruction, or disclosure.

• Transport Encryption: All data transmitted between your browser or mobile device and our servers is encrypted using 256-bit TLS/SSL. Look for the padlock icon in your browser address bar when visiting bbdkk.app.
• Password Hashing: Passwords are stored using industry-standard one-way cryptographic hashing algorithms. bbdkk staff cannot see your password in plain text.
• Access Controls: Internal access to production databases and player records is restricted to authorised personnel with a documented operational need. All access is authenticated, logged, and periodically reviewed.
• Server Security: Our infrastructure is hosted on hardened servers with firewall protection, intrusion detection systems, and regular security patching. Physical access to data centres is restricted and monitored.
• Fraud Detection Systems: Automated systems monitor account activity in real time for anomalous behaviour patterns, triggering alerts or temporary locks when suspicious activity is detected.
• Regular Audits: bbdkk conducts periodic internal security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.

6. Your Privacy Rights

bbdkk respects your rights over your own personal data. The following rights are available to all registered players, and requests may be submitted at any time by contacting our support team via live chat or email at [email protected].

6.1 Right of Access

You have the right to request a copy of the personal data bbdkk holds about you. Upon receipt of a verified access request, we will provide a summary of your data in a readable format within 5 business days. We may ask you to verify your identity before fulfilling the request to ensure data is not disclosed to an unauthorised party.

6.2 Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details (such as email address and phone number) directly through your account settings. For corrections to identity data such as your legal name or date of birth, please contact support with documentary evidence of the correct information.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw the consent on which processing was based. Please note that we may be required to retain certain data — particularly transaction records and KYC documents — for a minimum period under applicable financial regulations, even following an account closure. In such cases we will explain what data must be retained and for how long.

6.4 Right to Restrict Processing

Where you contest the accuracy of data we hold, or where you believe our processing is unlawful but do not wish to request erasure, you may request that we restrict further processing of your data pending resolution of the dispute. During a restriction, we will continue to store your data but will not actively process it.

6.5 Right to Object to Marketing

You may object to the use of your personal data for marketing purposes at any time. To opt out of marketing communications, update your preferences in your account settings or email our support team. We will action all opt-out requests within 2 business days, after which you will no longer receive promotional emails or SMS messages from bbdkk. You will continue to receive transactional communications necessary to operate your account.

7. Data Retention

bbdkk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in accordance with applicable legal obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual player.

8. Policy Updates & Contact

8.1 Updates to This Policy

bbdkk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email. Your continued use of the bbdkk platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

8.2 Children's Privacy

The bbdkk platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has created an account or submitted personal data to us, we will immediately close the account, delete all associated data, and reverse any transactions where possible. If you believe a minor has used the platform, please contact us immediately.

8.3 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bbdkk handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the bbdkk platform — typically the fastest response channel.
• Email: [email protected] — responses within 4 hours during normal operating hours (BST, UTC+6).
• WhatsApp: +880 1700 000000 — available during business hours.